Cancellation and Refunds

Refund window. If no pull request that resolves the task has been merged within forty-five (45) days of task creation, you may request a full refund, less any third-party processor fees that are non-recoverable. After forty-five days, you may also extend the task at our discretion instead of requesting a refund.

What a full refund returns. Our payment processor keeps the transaction fee, and the tax on that fee, from the original payment. It does not return them when a payment is refunded. A full refund is therefore the task amount less roughly 2.4% — about ₹24 on a ₹1,000 task.

Cancellation. A task cannot be cancelled by you once it is created and paid for, because developers may already be working on it. If you need to withdraw a task before the refund window opens, write to support@koduo.ai; cancellation and any partial refund before forty-five days are at our discretion.

How to request a refund. Email support@koduo.ai from the email address on your Koduo account, with a link to the task. Approved refunds are returned to the original payment method; the time it takes to appear on your statement depends on your bank or card issuer. We process approved refunds within seven (7) business days of approval.